Effective: August 16, 2026 · Last updated: August 16, 2026

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the VOQASiOS application ("the App"), operated by VOQAS("we," "our," or "us"). By downloading, installing, accessing, or using the App, you agree to be bound by these Terms. If you do not agree to all of these Terms, do not download, install, or use the App.

1. Eligibility

By using the App, you represent and warrant that: (a) you are at least 13 years of age (or the age of digital consent in your jurisdiction); (b) if you are between 13 and 18 years old, your parent or legal guardian has reviewed and agreed to these Terms on your behalf; (c) you have the legal capacity to enter into a binding contract; and (d) you are not prohibited from using the App under the laws of your jurisdiction. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

2. The Service

VOQAS is an AI-powered English speaking practice application that provides:

— Real-time voice conversations with an AI coach (powered by ElevenLabs Conversational AI).
— Personalized feedback on fluency, grammar, vocabulary, and communication after each session.
— Access to 100 speaking scenarios across core speaking modes, tutors, daily life, roleplay, exam practice, and level-based training.
— Six CEFR proficiency levels (A1 through C2).
— A localized interface available in 12 languages.
— Personalized onboarding, daily speaking goals, practice history, progress tracking, and coach recommendations.

After onboarding, an account created through Sign in with Apple or Google is required to use the App. Your account connects your purchases, minute balance, and server-backed access to you.

We reserve the right to add, modify, suspend, or discontinue any feature, scenario, CEFR level, interface language, subscription plan, or processing method at any time without prior notice. We will make reasonable efforts to notify you of material changes that affect your use of the App.

3. Subscriptions, Credits, and Billing

3.1 Subscription Plans

VOQAS offers the following subscription plans, all billed weekly through the Apple App Store:

— Starter: $5.99/week
— Plus: $9.99/week
— Pro: $14.99/week

We also offer the 30-Minute Pack ($6.99), a one-time purchase that does not auto-renew.

The U.S. dollar amounts above are reference prices. The price and currency shown in Apple's purchase confirmation sheet are the controlling price and may vary by storefront, region, tax, or future App Store pricing changes.

3.2 Plus Free Trial

Apple may offer eligible users a three-day free trial of the Plus weekly subscription. During the trial, Plus provides 50 speaking minutes and a 10-minute maximum session length. Trial eligibility is determined by Apple and is not guaranteed for every account.

Unless canceled before the trial ends, the trial converts to a paid Plus weekly subscription at the localized price displayed by Apple during confirmation. The App Store purchase sheet controls the final offer, eligibility, price, and billing terms presented to you.

3.3 Auto-Renewal

Weekly subscriptions automatically renew unless you cancel at least 24 hours before the end of the current billing period. Your Apple ID account will be charged for renewal within 24 hours prior to the end of the current period, at the then-current price for your plan. The renewal charge will appear on your Apple ID billing statement.

3.4 How to Cancel

You can manage or cancel your subscription at any time by going to your iPhone Settings → [Your Name] → Subscriptions, selecting VOQAS, and tapping "Cancel Subscription." Cancellation takes effect at the end of the current billing period. Until then, you retain full access to your plan's features.

Deleting the App from your device does NOT cancel your subscription. You must follow the Apple cancellation procedure above.

3.5 Usage Limits

Each subscription plan includes a weekly allocation of speaking time and a maximum session length:

— Starter: 20 minutes per week, 5-minute max session length.
— Plus: 50 minutes per week, 10-minute max session length.
— Pro: 90 minutes per week, 20-minute max session length.

Weekly allocations reset at the beginning of each billing period. Unused time does not carry over. The 30-Minute Pack provides 30 minutes of total conversation time that does not expire and has a 5-minute maximum session length.

3.6 Refunds

All payments are processed by Apple through the App Store. We do not have the ability to process refunds directly. To request a refund, you must contact Apple Support or visit reportaproblem.apple.com. Refund decisions are at Apple's sole discretion and are governed by Apple's refund policies. If you believe there is a billing error, contact us at support@hiretech.agency with your purchase details and we will assist where possible.

3.7 Price and Plan Changes

We reserve the right to modify our subscription plans, pricing, session allocations, and feature availability at any time. In the event of a price change for an active subscription, Apple will notify you and, where required, obtain your consent before the new price takes effect. Continued use of your subscription after a price change constitutes acceptance of the new price.

4. User Content and Permissions

4.1 Your Content

"User Content" means the conversation transcripts, recordings (to the extent they exist momentarily during a session), and any other material you generate through your use of the App. You retain ownership of your User Content. You represent and warrant that your User Content does not infringe the intellectual property rights, privacy rights, or any other rights of any third party.

4.2 License to Us

By using the App, you grant us a limited, worldwide, non-exclusive, royalty-free, sublicensable license to host, store, process, transmit, and analyze your User Content solely for the purpose of: (a) providing the speaking practice and feedback features of the App; (b) operating, maintaining, and improving the App's functionality; (c) enforcing these Terms and protecting against abuse; and (d) debugging and troubleshooting. This license terminates when your User Content is deleted in accordance with our Privacy Policy, except for limited retention for legal compliance, dispute resolution, and backup purposes.

4.3 Third-Party AI Processing

You acknowledge and agree that your User Content — specifically, audio streams and conversation transcripts — must be transmitted to and processed by third-party service providers (ElevenLabs for voice AI, Google Firebase for feedback generation) in order for the App to function. By using the App, you consent to this transmission and processing. These providers' use of your data is governed by our agreements with them and their own privacy policies, as described in our Privacy Policy.

5. Acceptable Use

You agree not to:

— Use the App for any unlawful purpose or in violation of any applicable local, national, or international law or regulation.
— Use the AI voice coach to generate, transmit, or facilitate harassing, abusive, threatening, defamatory, hateful, sexually explicit, or otherwise objectionable content.
— Upload, transmit, or input any content that infringes the intellectual property, privacy, or publicity rights of others.
— Reverse engineer, decompile, disassemble, or attempt to derive the source code, underlying algorithms, or trade secrets of the App, except to the extent expressly permitted by applicable law.
— Circumvent, disable, or otherwise interfere with any security-related features, subscription entitlements, or usage limits of the App.
— Use automated means (bots, scripts, scrapers) to interact with the App or its backend services.
— Use the App in any manner that could damage, disable, overburden, or impair our servers, networks, or third-party service providers.
— Resell, rent, lease, sublicense, or otherwise commercialize access to the App without our express written permission.

We reserve the right to investigate and take appropriate legal action against anyone who violates these provisions, including suspending or terminating access to the App and reporting violations to law enforcement as necessary.

6. AI Output Limitations and Disclaimer

AI-generated responses and feedback are not infallible. The AI voice coach (powered by ElevenLabs) and the feedback generation system (powered by Firebase Cloud Functions) produce automated output that may occasionally be:

— Inaccurate, incorrect, or misleading.
— Incomplete, nonsensical, or contextually inappropriate.
— Biased by limitations in the underlying AI models.

By using the App, you acknowledge and agree that:

— You are responsible for verifying the accuracy and appropriateness of any AI-generated content before relying on it.
— Feedback scores and language assessments are automated estimates and should not be treated as official certifications of language proficiency (e.g., they are not equivalent to IELTS, TOEFL, or CEFR certification exams).
— The App is not a substitute for: professional language instruction from a qualified human teacher; accredited exam preparation courses; or any professional, educational, legal, medical, or financial advice.
— Language learning outcomes vary significantly by individual and depend on factors including practice frequency, prior knowledge, and learning style. We make no guarantees about specific fluency improvements, test scores, or learning timelines.

7. Intellectual Property

7.1 Our IP

The App — including but not limited to its name, logo(s), design, user interface, software code, database structure, scenarios, feedback methodology, and all related materials — is owned by us or our licensors and is protected by copyright, trademark, trade dress, and other intellectual property laws of Turkey, the United States, and international conventions. All rights not expressly granted in these Terms are reserved.

7.2 License to You

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the App on an Apple-branded device that you own or control, solely for your personal, non-commercial language learning purposes, and as permitted by the Apple App Store Usage Rules.

7.3 Feedback

Any suggestions, ideas, feature requests, or other feedback you provide to us (collectively, "Feedback") is voluntary. You agree that we may use, modify, and incorporate Feedback into the App without any obligation to compensate you or seek your further approval.

8. Third-Party Services

The App relies on and integrates with third-party services, including but not limited to:

— ElevenLabs (conversational AI and voice processing)
— Google and Firebase (sign-in, authentication, cloud infrastructure, and analytics)
— RevenueCat (products, trial eligibility, purchases, entitlements, and attribution)
— Meta (app activation and advertising attribution)
— Apple (sign-in, payment processing, App Store distribution, and attribution frameworks)

Your use of these services is subject to their respective terms of service and privacy policies. We are not responsible for the availability, accuracy, content, or practices of any third-party service. Any interaction between you and a third-party service is solely between you and that third party.

9. Account Deletion

You may delete your account from within the App using Profile → Delete Account. A successful deletion removes the Firebase authentication account and server-side entitlement document and clears locally stored sessions, transcripts, feedback, and progress, subject to limited records that may be retained for legal, security, accounting, or transaction requirements. Deleting your account does not automatically cancel your Apple subscription — you must follow the cancellation procedure described in Section 3.4.

10. Service Availability and Changes

We strive to keep the App available and functional, but we do not guarantee uninterrupted or error-free operation. The App may be unavailable from time to time due to: scheduled maintenance; emergency updates; issues with third-party service providers (ElevenLabs, Firebase, RevenueCat); network conditions beyond our control; or other technical or operational reasons.

We may modify, suspend, or discontinue all or part of the App at any time. If we discontinue a paid feature or subscription plan to which you have an active subscription, we will make reasonable efforts to provide a pro-rata refund or plan transition, subject to and in coordination with Apple's policies and processes.

11. Termination

11.1 Termination by You

You may stop using the App at any time. To terminate your account completely: (a) cancel any active subscriptions via Apple ID settings (Section 3.4); (b) delete your account from within the App (Section 9); and (c) delete the App from your device.

11.2 Termination by Us

We may suspend or terminate your access to the App, in whole or in part, immediately and without prior notice, if: (a) you violate these Terms; (b) your conduct creates risk of legal liability for us, our service providers, or other users; (c) we are required to do so by law or legal process; or (d) we discontinue the App or a material portion of it. Upon termination for violation of these Terms, you are not entitled to a refund for any unused portion of your subscription or credits.

11.3 Survival

The following sections shall survive termination of these Terms: 4 (User Content and Permissions), 6 (AI Output Limitations), 7 (Intellectual Property), 14 (Disclaimers), 15 (Limitation of Liability), 16 (Indemnity), and 17 (Governing Law), together with any other provisions that by their nature should survive.

12. Apple App Store Provisions

You acknowledge that: (a) these Terms are between you and us, and not with Apple Inc.; (b) Apple has no obligation to furnish any maintenance or support services for the App; (c) in the event of any failure of the App to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) to you, and Apple will have no other warranty obligation whatsoever; (d) Apple is not responsible for addressing any claims by you or a third party relating to the App or your possession and use of the App; and (e) Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, Apple will have the right to enforce these Terms against you as a third-party beneficiary.

13. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to causes beyond our reasonable control, including but not limited to: acts of God; natural disasters; war; terrorism; civil unrest; governmental action; epidemic or pandemic; internet, telecommunications, or power outages; and failures or interruptions of third-party services (including ElevenLabs, Google Firebase, RevenueCat, and Apple).

14. Disclaimers

THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

— Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
— Warranties that the App will meet your requirements, be uninterrupted, timely, secure, or error-free.
— Warranties regarding the accuracy, completeness, reliability, or usefulness of any AI-generated responses, feedback, or content.
— Warranties that defects or errors will be corrected.

Your use of the App is at your sole risk. You are solely responsible for any damage to your device or loss of data that results from your use of the App.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VOQAS, ITS DEVELOPERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR:

— Any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunities.
— Damages arising from: (a) your use of or inability to use the App; (b) any AI-generated content that is inaccurate, incomplete, offensive, or otherwise objectionable; (c) unauthorized access to or alteration of your data; (d) statements or conduct of any third party on or through the App; or (e) any other matter relating to the App.

OUR TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATING TO THESE TERMS OR THE APP SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US FOR THE APP IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) TEN U.S. DOLLARS ($10.00). THE FOREGOING LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (WHETHER CONTRACT, TORT — INCLUDING NEGLIGENCE — STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

16. Indemnity

You agree to indemnify, defend, and hold harmless VOQAS, its developers, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the App; (b) your User Content; (c) your violation of these Terms; (d) your violation of any third-party rights, including intellectual property, privacy, or publicity rights; or (e) your violation of any applicable law or regulation. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense.

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Turkey, without regard to its conflict of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

17.2 Jurisdiction

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the courts of Ankara, Turkey. This shall not limit our right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the infringement or misappropriation of our intellectual property rights.

17.3 Consumer Protections

If you are a consumer residing in a jurisdiction that provides mandatory consumer protection rights, nothing in this Section 17 shall limit those rights. You may also be entitled to bring a claim in the courts of your country of residence.

18. Changes to These Terms

We may update these Terms from time to time. When we do, we will: (a) revise the "Last updated" date at the top of this page; and (b) for material changes, provide notice through the App (e.g., an in-app banner or alert) or via email where reasonably possible. Your continued use of the App after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the App and cancel any active subscriptions.

19. General Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the App and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

19.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

19.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by us to be effective.

19.4 Assignment

You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. We may assign or transfer these Terms without restriction, including in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets.

19.5 Relationship of the Parties

Nothing in these Terms shall be construed as creating a partnership, joint venture, agency, or employment relationship between you and us.

19.6 Notices

Any notices or communications under these Terms shall be sent: by us to you — via the App, email (if you have provided it to us), or by posting on this page; by you to us — via email to support@hiretech.agency. Notices sent by email are deemed received on the next business day after sending.

20. Contact Us

For questions, concerns, or legal notices regarding these Terms, contact us at:

Email: support@hiretech.agency

For legal correspondence, please include "Legal Notice" in your email subject line.